FAQ

1. Care Instructions

Pikart jewelry is intended for everyday wear. To ensure it lasts as long as possible avoid contact with water, perfume, lotions, sunscreen etc. which may degrade the beads and strings. I also recommend removing it before bed to avoid pressure/snagging. To clean gently wipe with a wet wipe.

2. Is the jewelry gift wrapped?

The jewelry is packaged in branded brown kraft paper jewelry boxes or envelopes also appropriate for gift giving. A gift note can be included for no additional charge. If you order more than one piece of jewelry it will be packed in one gift box for environment-friendly reasons. If the ordered items are intended for gift giving and you need more than one gift box just let me know in the comment at the checkout and I will gladly add more gift boxes.

3. Estimated shipping times

  • Canada: 20-30 business days
  • United States: 7-18 business days
  • Europe: 5-9 business days
  • Australia, New Zealand and Oceania: 8-24 business days
  • Asia Pacific: 10-25 business days
  • Latin America and the Caribbean: 15-30 business days
  • North Africa and the Middle East: 15-30 business days
  • Sub-Saharan Africa: 15-30 business days

I'll do my best to meet these shipping estimates but cannot guarantee them. Actual delivery time will depend on the shipping method you choose. I'm also not responsible for delays due to customs.

4. Payment and shipping fees

For all information on payment methods and shipping fees go to the Delivery Information section.

5. Can I make a custom order?

I usually don't accept custom orders. However, if you have special wishes, send me a convo and I'll see if we can make it happen.

6. Do you accept returns?

I accept returns. Contact me within 14 days of delivery. Ship items back within 30 days of delivery. Buyers are responsible for return shipping costs. If the item is not returned in its original condition and unused, the buyer is responsible for any loss in value.

7. Wholesale orders

I accept wholesale orders! Email us at info@pikart.si for more info!


You don't find the answer to your question? Send an email to info@pikart.si.