FAQ

1. Are the Earrings Hypoallergenic and Nickel-Free?

All the earrings meet the EU Nickel Directive and are Nickel-Free. You can choose between two posts materials. One is Stainless Steel and the other is Titanium. Titanium posts are perfect for those with sensitive ears for their hypoallergenic properties.

2. Care Instructions

Pikart earrings are intended for everyday wear. They are water resistant but not waterproof. To ensure they last as long as possible make sure to remove them before showering, swimming, etc. I also recommend removing them before bed to avoid pressure/snagging. To clean gently wipe posts with a wet wipe.

3. Are the earrings gift wrapped?

The earrings are packaged in a small branded brown kraft jewelry box also appropriate for gift giving. A gift note can be included for no additional charge. If you order more than one pair of earrings they will be packed in one gift box for environment-friendly reasons. If your earrings are intended for gift giving and you need more than one gift box just let me know in the comment at the checkout and I will add more gift boxes.

4. Are the earrings ready to be shipped (handling time)?

The earrings are usually partially made. Depending on your posts material choice I glue the posts and finish the earrings' backs. If you select glossy finish I also add epoxy resin on them. This finishing phase usually takes me from 1 to 3 business days. Sometimes it happens I have some earrings ready to be shipped. In that case, I ship them the next business day.  If you need your order by a certain date and are unsure if it's possible or what shipping method to select please contact me before placing an order by emailing me at info@pikart.si.

5. Estimated shipping times

  • Canada: 20-30 business days
  • United States: 7-18 business days
  • Europe: 5-9 business days
  • Australia, New Zealand and Oceania: 8-24 business days
  • Asia Pacific: 10-25 business days
  • Latin America and the Caribbean: 15-30 business days
  • North Africa and the Middle East: 15-30 business days
  • Sub-Saharan Africa: 15-30 business days

I'll do my best to meet these shipping estimates but cannot guarantee them. Actual delivery time will depend on the shipping method you choose. I'm also not responsible for delays due to customs.

6. Payment and shipping fees

For all information on payment methods and shipping fees go to the Delivery Information section.

7. Can I make a custom order?

I usually don't accept custom orders. Meaning I don't make new polymer clay canes to order. It takes me a lot of time to produce one cane and it is not an easy task to create a custom pattern.

However, I am usually able to adjust the diameter of the earrings if you wish custom one that is not among the ones in the dropdown menu. The smallest diameter is 7mm - anything smaller is very hard to achieve.

8. Do you accept returns?

I accept returns. Contact me within 14 days of delivery. Ship items back within 30 days of delivery. Buyers are responsible for return shipping costs. If the item is not returned in its original condition and unused, the buyer is responsible for any loss in value.

9. Wholesale orders

I accept wholesale orders! Email us at info@pikart.si for more info!


You don't find the answer to your question? Contact us or send an email to info@pikart.si.