Terms & Conditions

Company Information:
Pikart - Polona Remic s.p.
Glavni trg 22
4000 Kranj
Taxpayer: No
Tax number: 72776641
Registration number: 8405824000
Bank account number:  SI56 0400 1004 6362 982 (Nova KBM)

1. General
General Terms and Conditions are compiled in accordance with consumer protection regulations, based on the recommendations of the Chamber of Commerce and Industry of Slovenia and international codes for online and electronic business. The online store https://pikart.si (hereinafter referred to as "online store") is managed by Polona Remic s.p., the provider of electronic commerce services (hereinafter referred to as "the Trader").

2. Accessibility of information
The right to buy in the Pikart online store has registered members as well as guests who make a quick purchase and do not need to register before buying.
By registering in an online store, the visitor obtains a user name that is identical to the email address of the user and a user-defined password set by the user himself. The username and password of the user unambiguously determine and connect to the entered data. By registering the visitor confirms and guarantees that he is over 18 years old and is a fully responsible person. By registration, the visitor becomes a user and acquires the right to purchase. By purchasing a product, the user becomes a buyer.

These General Terms and Conditions define the functioning of the online store, the rights and duties of the visitor, the user and the buyer, and the business relationship between the Trader and the User as a buyer of products from the online store offering.

The trader undertakes to always give access to the user to:

  •     information on the Trader's identity (in particular, the company and its registered office and the registry number)
  •     contact information that enables the user to communicate quickly and efficiently with the Merchant (e-mail address, telephone, etc.)
  •     information on essential product features or services from an online store offering, including after-sales services and warranties
  •     information about product availability or services from an online store offer
  •     manner and conditions of delivery of products or the execution of services, in particular, the place and the delivery deadline
  •     information about the method of payment
  •     information about the timing of the offer from the online store
  •     information about the time limit within which it is still possible to withdraw from the contract and the conditions for withdrawal
  •     information about the possibility of returning products, and if and how much such a refund costs the user
  •     information about the complaint process of the user and information about the Contact Point customer contact person

3. Product offers, Delivery Times and Shipping
Due to the nature of online products, the offer of online store products is often and rapidly changing and updating.
Order processing time is 1-3 business days. The delivery times vary based on the shipping address. For addresses in Slovenia, the estimated delivery time is 1-2 business days. For Europe 5-9 business days, and the rest of the world 8-30 business days. All orders are shipped from Slovenia (Europe) via Pošta Slovenije - a reliable Slovenian post service (airmail). The user receives a tracking number when the order is shipped. International Handling and Shipping fees: 7.50€ - 10.00€. Each additional item ships free - all items must be purchased in a single transaction to qualify.
4. Methods of payment
The merchant provides the following ways to pay for the purchase of products from the online store:

  • Using Paypal
  • Using Credit or Debit Card (select Paypal and in the Paypal login form select Pay with a Credit Card - no Paypal account needed)
  • Making SEPA Bank Transfer (for Single Euro Payments Area countries)

Postage for delivery of ordered goods is paid by the buyer. The merchant also sends a physical invoice to the customer upon delivery of ordered items.

Pikart Gift Certificates
A gift voucher is a gift card, sent by the Merchant to the customer in a physical or electronic form. Each gift voucher is marked with its own code (unique serial number), and the Trader is obliged to accept it as a payment for the purchase through the online store Pikart (www.pikart.si).
The gift voucher can be purchased in the Pikart online store. The same terms and conditions of business as for the purchase of other items apply to the purchase of a gift voucher. In case you need a gift certificate immediately, you can write for help at info@pikart.si. The validity of the gift certificate is 6 months from the issue of the voucher unless otherwise indicated on the voucher. A gift voucher cannot be claimed at discounts.
It is not possible to change the gift certificate for cash. A gift certificate is redeemable only in full amount. The purchase value must be equal to or higher than the value of the voucher. In the event that the purchase value is higher than the value of the voucher, the user must pay the difference.

Discount codes
The discount code or promotional coupon code brings various benefits when purchasing via Pikart online store. You can find the coupon code on the cover page of the advertisement message, on the page of an individual section, in our e-newsletter or in other media. The code brings various benefits, from different gifts to discounts. Any code is always time-limited, and it needs to be utilized within this limited period, otherwise, it is invalid.
Using the discount code:
  1.     Choose the items you want to buy and place them in the shopping cart.
  2.     When viewing the cart enter the discount code in the box "use the coupon code" and click the "Use coupon" button.
  3.     For one purchase, only one discount code can be applied.
  4.     When you enter the discount code the value of the discount code is automatically deducted from the price of your order. The remaining amount needs to be settled.

5. Prices
The online price applies to all guests and registered users of the Online Store. We are not tax payers, so prices do not include VAT. The final product prices are displayed.

All prices in the online store are product prices and do not include shipping costs. All prices apply only to an online product order via an online store.
All prices apply at the time of the purchase and do not have a pre-defined validity, therefore they only apply to their respective changes. Despite exceptional efforts to provide the most up-to-date and accurate information to the Trader, it may be that the price information is incorrect. In the case referred to in the preceding sentence and in the event that the price of a product changes during the processing of the order, that is, from the moment of order confirmation to shipping it, the Trader shall:
inform the user (the buyer) of the new prices; in such a case, the user (buyer) has the option to change his order or to cancel it partially or completely, or to confirm the contract at new prices, all at no extra cost; or enable the user (the buyer) to withdraw from the purchase, and at the same time offer him a solution that would be of mutual benefit and satisfaction.

6. Purchase process

6.1. Technical steps leading to the conclusion of a sales contract
During the purchase process, the following technical steps are available to the user (buyer):

  1.     logging in to the online store using an email address or user password if the user (the buyer) has previously designated a user account;
  2.     searching for an individual product in an offer of products in an online store;
  3.     product selection for purchase;
  4.     adding the selected product for purchase in a shopping cart;
  5.     determining the quantity of the product to be purchased in the shopping cart (if there are more products in stock);
  6.     review the price of the selected product in the selected quantity;
  7.     choosing how to deliver the product;
  8.     choice of payment method;
  9.     review of the order with the selected delivery method and accrued delivery charges, if they are charged and
  10.     order confirmation and thus the conclusion of the purchase.

6.2. Technological means that enable identification and correction of errors prior to the order confirmation
Prior to the order confirmation, the user (customer) can through the graphic user interface with immediate effect, easily:

  •     see and inspect what products he selected and added to the shopping cart;
  •     sees and reviews the price of each product and the total price of the entire selected quantity of each product;
  •     changes the selected quantity of each product and calculates the new price of the quantity so changed;
  •     removes the selected products he does not want to buy from the shopping cart.

Before confirming the order, the user (customer) can through the graphical user interface with immediate effect, easily:

  •     change the chosen method of delivery of the products;
  •     change the selected payment method, and
  •     review and confirm individual changes.

6.3. Order accepted
Upon the submission of the order, the user (buyer) receives from the Merchant by e-mail a notification that the order has been accepted. Within 12 hours of receiving this notice, the user (buyer) has the option of canceling the order without any consequences. Apart from the possibility of cancellation, the user (buyer) can not change the content of the order after submitting it. The user (buyer) always has comprehensive information on the status and content of each order on his / her website.

6.4. Order confirmed
If the customer (buyer) does not cancel the order, the order will be processed further. After receiving the order, the trader reviews, checks the availability of the ordered products and confirms the order or rejects it for a reason. The merchant can also contact the customer (customer) on the contact telephone number to verify the data or to ensure the accuracy of the delivery. Upon confirmation of the order, the Trader of the user (buyer) informs by e-mail of the planned delivery date. The purchase agreement for the purchase of ordered products between the user (buyer) and the Trader is irrevocably concluded at this stage.

7. Purchase contract
The merchant will issue an invoice to the user who purchases a product from the online store with a breakdown of costs and an explanation of the right to withdraw from the purchase by returning the purchased product, if necessary and possible. The purchase contract in the form of a purchase order is stored electronically on the Merchant's server and is accessible to the user (buyer) at any time in his user profile. The purchase contract is concluded in the Slovene language.
The purchase agreement between the Merchant and the Customer (buyer) is concluded at the moment the Merchant confirms the order (see Section 6.2). From that moment on all prices and other terms of purchase are fixed and apply to both the Merchant and the customer (buyer).

8. Right of withdrawal from purchase, product return
The user (buyer) has the right to inform the Merchant on the contact e-mail address info@pikart.si within 15 days from the day of the delivery of the ordered products, that he resigns from the sales contract, without needing to state the reason for such a decision. The return of purchased products to the Seller shall be deemed to be a withdrawal notice within the time limit for withdrawal from the sales contract. The customer returns the goods to the address: Pikart, Polona Remic s.p., Glavni trg 22, 4000 Kranj, Slovenia (EU). Upon receipt of goods, the company returns all payments made to the consumer in accordance with the law. The only cost to the consumer in respect of cancellation is the direct cost of returning the goods.
Purchased products must be returned to the Trader at the latest within 15 days from the date of the delivery of the notice of withdrawal from the sales contract. Purchased products must be returned to the Trader undamaged, in their original packaging and in unchanged quantity, unless the products are destroyed, defected, lost or their quantity decreased, without the user being the buyer. If the postal package with which the user (the buyer) received the ordered products is physically damaged, if there is a lack of content or shows signs of opening, the user (the buyer) must initiate the complaint procedure at the Post Office of Slovenia.

Upon the return of goods, the buyer also sends the invoice for goods and personal data and the transaction account to which he wishes to receive the refund. A refund will be made within 15 days of receiving the cancellation message.

The returned goods are returned to the user (buyer) as soon as possible and at the latest within 15 days from the receipt of the cancellation message, the paid amount or the used gift voucher, and any promotional codes used and other discounts are not returned to the customer (buyer). Repayment of the paid amount is made by the Trader on a personal or user account (customer) transaction account. The returned gift voucher is returned in the form of a credit note.

9. Complaints

The seller must deliver the goods to the buyer in accordance with the contract and be liable for actual errors in his fulfillment.
The error is real:

  •     if the item does not have the characteristics necessary for its normal use;
  •     if the item does not have the characteristics necessary for the particular use for which the buyer buys it, but which the seller was familiar with or should have been known to him;
  •     if the item has no qualities and distinctions that were explicitly or silently agreed or prescribed;
  •     if the delivered item does not match the pattern or model unless the sample or model was shown only for the purpose of the notice.

The suitability of goods for normal use shall be assessed against the normal goods of the same type and subject to any seller's declaration of the characteristics of the goods given by the seller or the manufacturer, in particular by advertising, presentation of the product or indications on the goods themselves.
For the liability for actual errors, the provisions of the law governing the obligations shall apply, unless otherwise provided by this Act.

10. Security
The trader uses appropriate technological and organizational means to protect the transmission and storage of personal data and payments. For security, the user is also responsible for ensuring the security of his user name and password, and for the proper software and antivirus protection of his computer.

11. GDPR

In regards to your personal information, you have many rights. These include the right to access, review, delete, and limit processing, transfer, object, and appeal. They are all managed in the
GDPR Tools section.

12. Communication
The trader will contact the user via means of distance communications only if this user does not explicitly object and in accordance with the ZEKom-1 provisions. Advertising electronic and/or SMS messages will contain the following components:

  • Clearly and unambiguously will be marked as advertising messages,
  • The consignor will be clearly visible,
  • Various campaigns, promotions and other marketing techniques will be labeled as such.

The conditions for participation in them will also be clearly defined. The way to unsubscribe from the receipt of advertising messages will clearly be presented to the user's desire not to receive advertising messages, the Trader will expressly comply with this.

13. Legal notice

The online shop and all the information on it, products and images of products, graphics and video elements on the website are protected by the Copyright Act and can not be reproduced or used without prior written permission. The brand Pikart and the logo are owned by Polona Remic s.p.

14. Responsibility
The seller makes every effort to ensure the up-to-date and correctness of the information published in his online store, but the product's properties, delivery times or prices can change so quickly that the merchant fails to correct the data published in the online store in a timely manner. In such a case, the seller will notify the buyer about the change and allow him to resign from the order or change the order (see point 5).
Although the Trader seeks to provide accurate photographs of products sold in an online store, all photographs must be taken as symbolic. Photos do not provide product features.
From the time of delivery of the item with ordered products to the post office, the merchant is not liable for any further occurrences when physical damage, destruction or loss of the item occurs, as well as not if there is a missing content in the item or if the shipment shows signs of opening. In these cases, the user (buyer) must initiate the complaint procedure at the postal office. In the event of damage to the consignment, it shall do so by bringing the shipment to the nearest post in the same condition as it was received without having to add or remove anything and to complete the complaint record. The seller will, together with the Post of Slovenia, ensure that the complaint is resolved as soon as possible.

15. Complaints, Disputes and Application of Law
The trader respects the applicable consumer protection regulations. The trader has an effective complaints handling system and has a certain person who can contact the user (the buyer) via e-mail in the event of a problem. The complaint can be sent by the user (buyer) to the e-mail address info@pikart.si. The complaint processing procedure is confidential.
Within 5 working days, the trader will acknowledge receipt of the complaint and inform the user (the buyer) how long he will handle it and keep it informed about the progress of the procedure. The trader will strive to resolve the best possible deal of any dispute by mutual consent. If an amicable solution to the dispute is not reached, the Court of Kranj has jurisdiction to deal with all disputes between the Trader and the user (buyer). The merchant and user (buyer) as a participant in electronic commerce mutually recognize the validity of electronic messages in court.
These General Terms and Conditions of Business and for all disputes between the Trader and the User (Buyer) apply and apply Slovenian material and procedural law, without applying the rules of private international law that would indicate the use of any other law.
For all relationships and rights and obligations that are not governed by these General Terms and Conditions, the provisions of the Obligatory Code, the Electronic Commerce Act, the Personal Data Protection Act and the Consumer Protection Act shall apply.

16. Changes to general business conditions

In the event of amendments to the regulations governing the operation of online stores, data protection and other fields related to the operations of the online store of the Trader, and in the event of changes in their own business policy, the trader may modify and / or supplement these General Terms and Conditions of Business, each time to inform users in an appropriate way, including in particular information via the website. Any changes and/or amendments to the General Terms and Conditions of Business shall enter into force and shall apply with the expiry of a period of eight days from the publication of amendments. If the amendment  to the General Terms and Conditions are necessary in order to comply with the regulations, these amendments may exceptionally enter into force and be applied in a shorter time.
The user who disagrees with the amendments to these General Terms and Conditions shall, within eight days of the announcement of the amendment notice and/or the amendment to the General Terms and Conditions of Business, revoke his registration, otherwise the expiration date shall be counted and the contrary evidence shall not be admissible, that the user accepts changes and/or amendments to the General Terms and Conditions of Business.
The cancellation of a registration is made by the user with a written declaration to the Trader to notify the cancellation.

The General Terms and Conditions were accepted by the Director of the Trader, in Kranj, on July 23, 2021